Harassment of an employee by someone who is not their employer’s own staff, a customer, client, contractor, or member of the public. From October 2026, an employer can be held liable for this if it failed to take all reasonable steps to prevent it, closing a gap that existed since third-party harassment provisions were repealed in 2013.
A retail workerA legal category that sits between employee and self-employed. Workers are entitled to certain rights including national minimum wage, paid holiday, and protection from unlawful deduction from wages, ... repeatedly harassed by a customer, with no action taken by their employer to prevent it, could have a third-party harassmentHarassment of an employee by someone who is not their employer's own staff, a customer, client, contractor, or member of the public. From October 2026, an employer can be held liable for this if it fa... claim from October 2026 onward.